Refund policy

Bloom and Grow™ International Returns Policy

To assist in the efficiency of return and exchange requests please apply the following procedure.

 

Damaged or faulty goods on delivery / Short deliveries

Credit claims will only be authorised if notification is provided within 48 hrs of receipt of goods. A credit will be processed against current statement once we have received a photo of the faulty product / investigated a short ship with the warehouse.

 

Procedure for Spare Parts

Where possible we will arrange for spare parts to be sent to rectify the issue. 

Call our customer care line to discuss with a trade consultant – +60 3 4144 2427 or email myops@bloomandgrowgroup.com

 

Procedure for Customer Returns / Warranty claims

If the issue cannot be rectified by Bloom and Grow supplying a spare part, we require the following to process the claim:

A full description of the fault along with photographic evidence clearly showing the fault. The batch number of the product found on the tag of soft goods or a date code clock dial on hard goods.

Credits will not be processed until the faulty item or photo and details has been received and inspected by Bloom and Grow

Please allow 2 weeks for credits to be processed. 

We thank you for your support and look forward to working with you to provide the highest quality of product and even higher level of customer service.

If you have any queries please do not hesitate to contact our Trade Department office direct on +60 3 4144 2427.